Create a Customer

Enter Customer Information

1. Navigate to the Customers section in the left sidebar.
2. Click "New customer" in the top right corner.
3. Select the customer type - Individual or Business.
4. Ensure the customer name matches their legal document exactly:
   1. Individuals: First name and last name must match their identification document
   2. Businesses: Business name must match their legal registration
5. Enter in all the required fields in the form.

Upload customer documents

Some customers require additional compliance information and supporting documents before they can be approved.

If additional information is required, the portal will display an additional component on the customer profile with instructions on what needs to be provided. This includes expected transactional activity and required KYC documents.

Any required documents should be uploaded directly to the customer profile in the portal. Document submission is required when your organisation is not operating under a reliance model.

Moving to the Reliance Model

When you first start onboarding customers, the first five customers created will have a pending status and will be manually reviewed by Lorum’s compliance team as part of validating your customer due diligence process.

Once this review period is completed, subsequent customers will be automatically approved, which is what we refer to as a reliance model.

You will be notified once a customer has been approved and is ready for account creation and further activity.