Tracking Transactions - Portal
Track and manage existing transactions
Viewing Transactions
- Navigate to the Transactions section in the left sidebar.
- Locate your transaction in the list. Columns include Beneficiary, Remitter, Type, Status, and External reference.
- Click on a transaction row to expand its full details in the right-hand panel.
- Use the filters at the top to narrow down the list:
| Filter | Options |
|---|---|
| Account | Filter by a specific account |
| Status | Filter by transaction status |
| Type | Filter by transaction type |
| Date range | Filter by a specific date range |
Supporting Documents
You can attach supporting documents to a transaction directly from the transaction detail panel. This can help expedite processing, and is particularly relevant for USD payments.
- Click on a transaction in the Transactions list to open the detail panel on the right.
- Scroll down to the Documents section and click +.
- In the Upload document dialog, drag and drop your file or click "Choose a file".
- Select a Document type from the dropdown.
- Optionally enter a Reference (e.g. Passport).
- Click "Upload".
Transaction Confirmation
A transaction confirmation document is available to download for outbound payments directly from the transaction detail panel.
- Click on an outbound payment in the Transactions list to open the detail panel.
- Scroll down and click "Transaction confirmation".
- The document will download automatically.
Transaction confirmations are available for all currencies once a payment has reached Executed or Settled status.
Batch Payments
The Transactions section also supports batch payments, which allow you to upload multiple payment instructions at once via a CSV file. The "Batch payments" button is located at the top of the Transactions list.
For full guidance on batch payments, see the Batch Payments guide.
Updated 24 days ago