Tracking Transactions - Portal

Track and manage existing transactions

Viewing Transactions

  1. Navigate to the Transactions section in the left sidebar.
  2. Locate your transaction in the list. Columns include Beneficiary, Remitter, Type, Status, and External reference.
  3. Click on a transaction row to expand its full details in the right-hand panel.
  4. Use the filters at the top to narrow down the list:
FilterOptions
AccountFilter by a specific account
StatusFilter by transaction status
TypeFilter by transaction type
Date rangeFilter by a specific date range

Supporting Documents

You can attach supporting documents to a transaction directly from the transaction detail panel. This can help expedite processing, and is particularly relevant for USD payments.

  1. Click on a transaction in the Transactions list to open the detail panel on the right.
  2. Scroll down to the Documents section and click +.
  3. In the Upload document dialog, drag and drop your file or click "Choose a file".
  4. Select a Document type from the dropdown.
  5. Optionally enter a Reference (e.g. Passport).
  6. Click "Upload".

Transaction Confirmation

A transaction confirmation document is available to download for outbound payments directly from the transaction detail panel.

  1. Click on an outbound payment in the Transactions list to open the detail panel.
  2. Scroll down and click "Transaction confirmation".
  3. The document will download automatically.

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Transaction confirmations are available for all currencies once a payment has reached Executed or Settled status.

Batch Payments

The Transactions section also supports batch payments, which allow you to upload multiple payment instructions at once via a CSV file. The "Batch payments" button is located at the top of the Transactions list.

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For full guidance on batch payments, see the Batch Payments guide.


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